LEGAL REFERENCE

Your Privacy Matters to Us

We've built bigobet around your account security and data protection. This policy explains how we collect, use and safeguard your information when you open an account, deposit via...

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bigobet Your Privacy Matters to Us

Privacy Policy Overview

bigobet operates under applicable gaming regulations in supported regions. We collect personal information—your name, email, phone number and payment details—only to verify your account, process deposits through DANA, OVO, GoPay and QRIS, and deliver our casino and sportsbook services. Your data is encrypted, stored securely and never sold to third parties. We use cookies to remember your preferences and improve your lobby

experience. Where local law permits, we may share anonymised gameplay data with our game providers (Pragmatic, Evolution, PG Soft) to optimise performance. You can request access to your data or ask us to delete your account at any time.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Privacy Questions? We're Here

Email Support Send privacy concerns to our data protection team...
Live Chat Chat with our support team directly from your...
Account Settings Manage your privacy preferences, communication opt-outs and data...
TRUST MARKERS

Why Your Data Is Safe With Us

SSL Encryption

All data transmitted between your device and our servers uses 256-bit SSL encryption. Your DANA, OVO, GoPay and QRIS transactions...

Secure Servers

We host account data on isolated, firewalled servers with redundant backups. Access is restricted to authorised staff only and logged...

Payment Compliance

Our payment processors for DANA, OVO, GoPay and QRIS meet PCI DSS standards. We never store your full card or...

Regular Audits

We conduct quarterly security reviews and penetration testing to identify vulnerabilities before they become risks to your account or payment...

Data Minimisation

We collect only the information needed to verify your identity, process your DANA, OVO, GoPay or QRIS deposit and deliver...

Transparent Logging

Your account activity—logins, deposits, withdrawals—is logged and visible to you. You can review your full transaction history anytime in your...

How Our Policy Stacks Up

Data Retention
We keep your account data for as long as your account is active, plus 7 years for regulatory compliance. Deleted accounts are purged within 30 days.
Third-Party Sharing
We share anonymised gameplay data with game providers (Pragmatic, Evolution, PG Soft) to improve performance. We never sell personal data to marketers or brokers.
Cookie Policy
We use essential cookies to keep you logged in and functional cookies to remember your lobby preferences. You can disable non-essential cookies in your browser settings.
GDPR & Local Law
We comply with GDPR where applicable and follow local data protection rules in supported regions. Your rights include access, correction and deletion requests.
Payment Data
DANA, OVO, GoPay and QRIS transaction details are processed by certified payment partners. We store only transaction IDs and timestamps, never full payment credentials.
Marketing Emails
We send account updates and promo notifications only if you've opted in. Unsubscribe anytime from your account settings or by clicking the link in any email.
Children's Data
bigobet is for adults only. We do not knowingly collect data from anyone under 18. If we discover underage account activity, we delete the account immediately.
QUICK SIGNAL

What Defines Our Privacy Approach

Account Verification We verify your identity once during signup to prevent fraud...
Deposit Transparency Every DANA, OVO, GoPay and QRIS deposit is logged with...
Withdrawal Privacy Withdrawals to your DANA, OVO, GoPay or QRIS wallet are...
Lobby Personalisation We remember your favourite games, table limits and sportsbook markets...
Session Security Your session expires after 30 minutes of inactivity to protect...
Dispute Resolution If you dispute a transaction or have privacy concerns, we...

Privacy Policy Questions Answered

We use your name, email and phone to verify your account and send updates. Your payment details (DANA, OVO, GoPay, QRIS) are used only to process deposits and withdrawals. Gameplay data helps us improve our live casino tables, slots and sportsbook performance.

Yes. Your payment information is encrypted with 256-bit SSL and processed by certified payment partners. We never store your full wallet credentials. Each transaction is logged and visible in your account history.

Yes. Request account deletion from your settings or contact support. We purge your personal data within 30 days, except transaction records kept for 7 years to meet regulatory requirements in supported regions.

No. We never sell personal data to marketers, brokers or advertisers. We share anonymised gameplay data with game providers (Pragmatic, Evolution, PG Soft) only to optimise performance and stability.

Active account data is kept as long as your account exists. After deletion, we retain transaction records for 7 years for regulatory compliance. Cookies expire based on your browser settings; you can clear them anytime.

Essential cookies keep you logged in and secure. Functional cookies remember your lobby preferences and favourite games. You can disable non-essential cookies in your browser; essential ones are required to use our casino and sportsbook.

Email our data protection team or use live chat from your account dashboard. We respond to privacy requests within 24 hours. You can also manage your privacy settings directly in your account anytime.